Privacy Policy

Last updated: September 2024

At BeeStitch, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

1. Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information: Name, email address, shipping address, phone number, and payment details.
• Non-Personal Information: Browser type, device information, and browsing behaviour (such as pages visited and time spent on the site).

2. How We Use Your Information

We use your information to:

• Process and complete your orders, including shipping and payment processing.
• Provide customer support and respond to your inquiries.
• Improve our website, services, and customer experience.
• Send you updates on promotions, new products, or important notices (with your consent).

3. Payment Processing

We use secure third-party payment gateways, such as PayFast, to process your payments. We do not store your credit card or payment information. Any payment details you provide are encrypted and securely processed by these third parties.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers, such as:

• Payment processors for completing your purchase.
• Shipping partners for order delivery.
• IT and website service providers for maintaining the security and functionality of our website.

These third parties have access to your personal information only for the purposes of performing their services and are obligated to maintain its confidentiality.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption and secure servers.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw your consent to receive marketing communications at any time.
• Request that we stop processing your personal data (subject to certain exceptions).

To exercise these rights, please contact us at orders@beestitch.co.za.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, your data, or how we protect your information, please contact us at:

BeeStitch
Email: orders@beestitch.co.za
Phone: 073 152 4018